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House of Quality

Description of the tool/methodology:

House of Quality refers to a well-known process for product development that is inspired by customer desires for product or process development and anchored by the capabilities and resources of the organization seeking to meet those desires. It is a process of listening to customers, translating their desires into a written plan, prioritizing steps of execution based on what is most important to the customer, and putting a realistic plan on paper. The tool can be used in different stages of the development process and are inspired by participatory design thinking. The model is build up with The Customer Specifications section to the left in the model lays out the specific priority features on which the customer has set focus. The Engineering Specifications section to the right in the model displays engineering methods needed to measure and execute production.

Prospective uses:

- To understand Customer Desires – the tool can be used to understand customers perhaps even better that they understand themselves so as to open their eyes to ideal solutions.
- To understand Customer Priorities – the tool can be used to get knowledge about customer needs, but then break those needs down into prioritized parts. 
- Overview over departmental buy-In - the tool helps to create a plan that addresses all true priorities and to which all departments in the company can agree.
- To translate customer desires into goals & technicalities – desires of the customer ranked by priority and specific process and resource planning
- To specify traceable requirements – answering the question how the company are meeting the client’s requirements and why the company are doing it this way
- To provide structure - provide a logical, executable, traceable structure to organize the development of the product.
- To allocate resources – define which resources are needed to develop the product

References and links to tool:

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Stakeholder type

  • 3 Business
  • 3 Academia
  • 3 Policy makers

Innovation development phase

  • 3 Discovering and Ideating
  • 3 Designing and Prototyping
  • 3 Assessing and Going to market

Categories

  • Smart Silver Lab Structure (73)
  • Lab Management Committee (1)
  • Financing Mechanism (27)
  • Knowledge Diffusion Toolkit (35)
  • Innovation Development Toolkit (37)
    • Design Thinking (3)
    • Ecosystem Pie Model (4)
    • House of Quality (3)
    • Harmonization Cube (1)
    • SOSI-tool (1)
    • Survey tools (7)
    • Community feedback tools (3)
    • Voice of the Customer tools (6)
    • Online review tools (4)
    • User testing tools (3)
    • Visual feedback tools (2)
  • Publications and Events (1)
  • Silver Market Characteristics (51)
Showing 1-3 of 3 results

Concurrent Function Deployment–An Emerging Alternative to QFD: Conceptual Framework

Prasad, Brian. (1996). Concurrent Function Deployment–An Emerging Alternative to QFD: Conceptua

House of Quality template

House of Quality template can be downloaded for free as Excel file

Systematic Design of an Open Innovation Tool

Cubukcu, A., & Gumus, B. (2015). Systematic Design of an Open Innovation Tool. Procedia -


Showing 1-3 of 3 results
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