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  • Silverhub
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Community feedback tools

Also referred to as feedback forums, community feedback is a type of customer feedback tool that is collected via your website or mobile app and published either in your community or on a public forum. Visitors are usually able to comment on feedback that has been published which often turn into discussions. They can also provide suggestions or notify you of problems they’re experiencing on your website. Thanks to their transparency and social effect, these tools have become quite popular. From one side these tools are forums and social networks bots – with all good and bad consequences of their use. From other side – there are tools that let business to track customers opinion from written form (forums, mails, sms, social networks) – as a part of voice of customers tools. 

Type: Tools for integration with forums, social networks, etc.
Ease of Use for customer: Medium
Ease of administration: Complicate
Customization, native language: Medium
Advantages: Can be used for publish feedback results on forums or social networks and discussions among visitors
Disadvantages: The functionality of the tool is limited by the rules of social networks and forums.
Most relevant to actors: Business; Academia; Policy makers; Senior citizens
Purpose: Discovering & Ideating; Design/prototyping; Assessment (examples); Networking

Examples: 

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Stakeholder type

  • 3 Business
  • 3 Academia
  • 3 Policy makers
  • 3 Senior Citizen

Innovation development phase

  • 3 Discovering and Ideating
  • 3 Designing and Prototyping
  • 3 Assessing and Going to market
  • 3 Scaling up and Networking

Categories

  • Smart Silver Lab Structure (73)
  • Lab Management Committee (1)
  • Financing Mechanism (27)
  • Knowledge Diffusion Toolkit (35)
  • Innovation Development Toolkit (37)
    • Design Thinking (3)
    • Ecosystem Pie Model (4)
    • House of Quality (3)
    • Harmonization Cube (1)
    • SOSI-tool (1)
    • Survey tools (7)
    • Community feedback tools (3)
    • Voice of the Customer tools (6)
    • Online review tools (4)
    • User testing tools (3)
    • Visual feedback tools (2)
  • Publications and Events (1)
  • Silver Market Characteristics (51)
Showing 1-3 of 3 results

GetSatisfaction

Product Details: Get Satisfaction is the leading customer engagement platform th

IdeaScale

Product Details: IdeaScale allows organizations of all kinds to customize their

UserEcho

Product Details: An online customer support software with help desk, forum, know


Showing 1-3 of 3 results
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Silverhub is created in Interreg Osiris programme.